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What is the ITIL Services management?

What is ITIL

ITIL is a library that provides best practices for delivering IT services. It standardizes the selection, planning, and delivery of these crucial business functions in order to maximize efficiency while maintaining predictable levels of dates all across your company. The five books cover topics such as service management (ITSM), Change Management Processes & procedures, Capability Assessment, or Benchmarking Methodologies. 

What is the ITIL Service Management

ITIL is a popular framework for managing IT services. It provides an economical and quality-driven way of offering products or services, while also being widely used in many industries worldwide since it was first released over ten years ago! The most recent version of this internationally established standard – ITIL 4– has been available since February 2019. This newest edition offers more detailed information on how best practices from previous versions can be applied within your organization’s specific environment with helpful guidance on where changes may need to take place based on current circumstances.

What are the ITIL Concepts?

ITIL is a set of best practices that are designed to help you better manage your IT services by making them more efficient through service management.

  • Delivering the maximum value to customers starts with understanding what they want. 
  • It’s not enough to have a great idea, you also need the proper tools and resources. 
  • offers services that are reliable and useful.
  • Planning processes with specific goals in mind are important. 
  • Employees should be assigned clear tasks to prevent any confusion, and if a new person is coming on board they’ll know exactly what needs to be done.

ITIL Framework

The ITIL framework is broken down into five different categories:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

1. Service Strategy

A Service Strategy is the backbone of any successful company. It ensures that service contracts are in line with business objectives and fit for use, which means they meet customer expectations by delivering what was promised without any surprises or inconveniences along the way. A well-crafted strategy can also help brands differentiate themselves from competitors; it helps put your customers’ needs first so you have their loyalty as opposed to just another competitor vying for attention online!

As mentioned above, each major category has subcategories. Within the category of Service Strategy, there are four different types: Redesigning Processes.

a) Service Portfolio Management 

The service portfolio is the entire set of services provided by a company. It consists of three main parts: Service Pipeline, catalog, and retired services which are organized in an effective process to identify, describe and evaluate these diversified offerings before selecting them for administration on behalf of their clients so they can be chartered accordingly based on those needs as well as any constraints that may apply such as timeframes or budget limitations, etc…

b) Demand Management

A Demand Management process is concerned with understanding and influencing customer demand. It involves User Profiles, which characterize different typical groups of users for a given service on an individual level as well as Patterns of Business Activity that represent the way those specific profiles access services overtime periods – both short-term or long-term ones depending upon each user’s needs themselves!

c) Financial Management

The Financial Management process provides a means of understanding and managing costs, opportunities associated with services. The three basic activities in this system are:

  • Accounting

The importance of accurate tracking in the financials has never been more important. This is because when you are looking at where your money goes, it becomes clear how much was spent on things like payroll and benefits for employees. 

Accounting allows us to keep watch over these expenditures so that we can make informed decisions about future spending based on both current trends as well what’s happening now with prospective customers or clients.

  • Budgeting

Planning how the money will be spent by a service provider is essential in ensuring that they are providing you with what’s best for your business.

  • Charging

The secret to success is in knowing how best to secure payment for your services. 

d) Strategy Operations

Strategy Operations ensure that services are performed efficiently and effectively. Services include fulfilling user requests, resolving service failures, fixing problems, etc., all while ensuring a positive customer experience which is key for success in our industry!

2-Service Design

A new service design lifecycle phase has been introduced to improve the process of designing services. This four-stage model focuses on how these programs can be expressed, implemented, and delivered in an efficient way while also taking into account areas like customer experience management along with other essential elements necessary for introduction into live environments – “The Four Ps”.

  • people

The proper organization of human resources and their structural support is essential for providing an effective service.

  • processes

The service management processes are necessary to ensure the customer receives a high-quality experience.

  • products

The service requires technology and other infrastructure to work.

  • partners

Third parties that offer additional support to help with the service.

3) Service Transition

The objective of the Service Transition process is to create and deploy IT services, making sure that changes are carried out in a coordinated way.

In this phase, the design is built and tested to make sure that it works in production. It also covers transitions from one environment or version of the software with no changes made yet to another environment where everything’s been changed around a bit! We have seven different processes here: managing changes (controlling assets) controlling configuration items associated with new systems without going live; validation testing to see if our services still work properly when we roll them out onto an actual network instead of just simulating what might happen during deployment at test time – which saves us money by not wasting resources on hardware.

4) Service Operations

When the Service Operations stage begins, there is a balance between meeting end-user’s expectations and managing costs. During this process, we fulfil user requests while resolving service failures or fixing problems when they arise. There are also routine operational tasks that fall under these categories–which means you can be sure not only will your customers receive excellent services but our team has everything well planned so all operators work efficiently together in fulfilling those goals!

5) Continual Service Improvement (CSI)

The objective of this stage is to use methods from quality management in order to learn from past successes and failures. It aims for continual improvement, by continually improving effectiveness/efficiency.

  • One of the most important things to improve your resume is identifying improvement strategies.
  • If you think about it, defining the goal of your campaign is really just setting up conditions for success. If no one could ever agree on how to define “success” then there would never be any way to measure whether or not our efforts had been successful.

what is the ITIL Process

The ITIL v3 framework consists of five stages, with each stage consisting of processes or functions that are aligned to how an organization is structured. These can be adopted based on the team’s needs which gives ITIL some flexibility when it comes in terms of what they’re implementing for their company’s structure – this allows a lot more customization than if you were using only one particular type from within this set as we did earlier! Though its focus may change from time to time depending upon where value creation takes priority over service delivery (in other words: sometimes delivering services drives innovation better), it always remains true as well…


  • With the organization fully aligned to IT, it is possible for usury profits margins to be at an all-time low which means increased productivity among employees.
  • The IT service desk will now be able to meet and exceed customer expectations.
  • With reduced costs, your business can afford to be more ambitious with the products and services it offers.
  • Improved resource utilization means that we’re using our resources more efficiently and effectively.

If you’re looking to become an expert in ITIL, consider starting with the Knowledgewoods course. If you are a certified ITIL v3 Expert or have some experience and would like more advanced material go check out our full range of courses here at knowledgewoods.

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